Friday, March 31, 2006

More on Obopay from Payments News

Obopay Announces U.S. Mobile Payment Service

Palo Alto-based Obopay this morning is announcing what it calls the "first complete mobile payment service ever offered in the United States" saying that it will be "a milestone in a transformation in financial services that will make the mobile phone the central device consumers use to make purchases and share money."

Thursday, March 30, 2006

Independent Online on Neteller

Time for Neteller investors to cash in some chips
Edited by Micheal Jivkov
Published: 29 March 2006

The awesome growth at the online money transfer group Neteller, one of the biggest companies on the Alternative Investment Market, continues. Yesterday it unveiled a set of full-year figures which can only be described as outstanding. Sales rose 108 per cent to $171m (£98m), pre-tax profits soared 114 per cent to $98m while the all important cash-flow figure jumped 49 per cent to $114m. Is there no end in sight to the company's growth?

Its chief executive, Ron Martin, says not for a long while. He points out that in North America, where Neteller gets more than 80 per cent of business, sales remain strong and continue to rise. Meanwhile, in Europe and Asia, where the company's operations are in their infancy, revenues are on a steep upward trajectory. To give these an extra push Neteller plans to launch services in four European languages.

The group's key customer base is online gaming ­ it provides an ' e-wallet' for gamblers to use when playing poker and other games via the web. Eighty-five per cent of revenues relate in some way to the industry and its popularity has fuelled the bulk of Neteller's financial success. Here the company competes against the credit card companies s"

Wednesday, March 29, 2006

The kind of inv't needed to make NFC work:

NTT DoCoMo banking on wallet phone

NTT DoCoMo announced it will pay $76.9 million for a 2 percent stake in Japan's second-largest convenience store chain in order to outfit the stores with technology that supports new mobile phones outfitted with credit card-like functionality. Initially, the deal will allow all subscribers to NTT DoCoMo's credit card payment service--Osaifu-Keitai--to use their mobile phones to pay for goods at 100 locations in and around Tokyo. The service will expand to all 8,300 stores by the end of March next year. I guess that's one way carriers can ensure a market for bleeding edge technologies.

- from Fierce Wireless

Monday, March 27, 2006

If At First You Don’t Succeed, Give up!

Mobile data users lose patience.

An NOP survey has found that mobile data users who encounter problems in using mobile data service will simply give up after one or two attempts rather than seek assistance. On top of this only 2% of customers will actually call the operator to seek some assistance.

According to the survey commissioned by Olista of 1000 adults carried out in September 2005, 64% of those who had actually tried to use a mobile data service such as picture messaging, ring tones and gaming downloads confessed that they would give up trying after one or two attempts. A mere 2% claimed that they would actually seek assistance from their operator or content provider and 25% said they would carry on trying until it worked.

The survey follows on from research conducted earlier this year, also commissioned by Olista, that revealed that 77% of phone users have never used any mobile data services, and of those that had, only 12% professed to be completely satisfied with the experience. The focus of the latest research was on understanding how mobile data users react to poor user experience.

When quizzed on what would encourage them to use more mobile data services, lower prices and easier to use services were top of the list with 53% and 43% of respondents, whilst 32% also felt that better help and advice at point of sale would influence them positively.

"The survey highlights the need for a proactive approach to customer care. Operators need to be able to discover a mobile data problem before the customers know about it and contact them to solve the issue or they face them never returning to the service again" states Glanz.


Source – 160 Characters

Contopronto reference in Ovum article

Vincent Poulbere - Ovum

Will PayPal revive mobile payments?

eBay's online payment unit PayPal has started a mobile payment service, offering person-to-person payments and also mobile shopping services enabling users to order and pay for goods from their mobile. Customers need to be registered PayPal users to pay from their mobile. Payments are made by sending short text messages containing the payment instructions. According to a recent press release, PayPal has some 100m accounts in 55 countries, and in 2005 it processed more than $27b in total payments, and exceeded $1bn in revenues.

Comment:PayPal is the most successful online payment service, so its move into the mobile area has long been awaited by many players. This PayPal initiative is another example of eBay expanding its Internet activities into the mobile area. For example, this comes after the recent announcements of mobile Skype services.
PayPal's new service comes after a long series of failed initiatives in the m-commerce area. Mobile operators, financial companies, handset manufacturers and independent service providers have attempted to define and implement mobile payment systems. But so far, these initiatives have failed to deploy on large scales, and in best cases, they are still running at a country level, like Paybox in Austria.
So is there a chance that PayPal's initiative will succeed where so many have failed? Looking at the service itself, PayPal's m-payment capability, based on the use of text messages and short codes to transfer money and make purchases, is similar to other services, such as Contopronto or TextPayMe. So nothing new here, though the service is still in beta version and may evolve soon.

But PayPal has two huge advantages: users already have a registered account, and just need to sign in for the mobile payment capability, and also it already has merchants accepting PayPal transactions. Other initiatives from independent service providers have struggled to acquire both potential users and merchants for a standalone mobile payment service. But that won't be enough for PayPal. It will have to educate its users about how to use the mobile capabilities, and merchants will have to publicise the mobile PayPal payment, called 'Text to Buy' (on billboards, in magazines, etc). This will be challenging for PayPal and it will probably take time, but it has the opportunity to become a major player in the mobile payment space. Synergies with eBay's Internet activities and with other mobile services that will be introduced by the company will certainly help it to get there.
About:
This article is an extract taken from Ovum's EuroView Daily Comment service. Providing our expert's views and opinion of the important news and events in European IT & Telecoms, this daily email bulletin is a component of Ovum's EuroView advisory service.

Great overview of PayPal Mobile at Payment News

PayPal in the Air!

It's Springtime and there's PayPal in the Air! PayPal Mobile that is.

Last week, the world learned a bit more about PayPal's next steps in mobile payments and mobile commerce. This weekend, we've taken a deeper look at PayPal's move into mobile payments.

Read the analysis...

Thursday, March 23, 2006

PayPal Mobile FAQ

here

And of course Serge caught it too!

the link.

MocoNews chimes in

» Paypal Launches Mobile Payment and Buying Options
Related Topics: PaymentsPermalink - Comments (0) [by rafat]

This is as big as it gets in the mobile payments field, at least in U.S.: Paypal has launched a mobile phone payment and buy option…
— On sending payments through our phone, as Russell explains it well: go to PayPal, sign in, add a new phone to your profile and mark it as mobile. The site will offer you the chance to confirm the phone so you can use it to make payments, then you enter a pin number, and an IVR system will call your phone and prompt you to type in the PIN, then you can send money. I tested it out and it is very easy…I used the IVR to send money, not the text option.
— Paypal is also offering another option to buy using their service: it is called Text2Buy and it is buying using a text message: “Where you see Text to Buy — on a poster, in a magazine, at an event — just order the item securely by text message.” The service doesn/t seem to have any merchants attached to it yet… --Paypal’s History in Mobile: Some Links

CNN reports on PayPal Mobile

PayPal plans pay-by-text-message service

New electronic wallet would allow customers to transfer fund to retailers, other individuals via their mobile phone.

March 23, 2006: 5:57 AM EST

SAN FRANCISCO (Reuters) - Online payment company PayPal is preparing to offer a service for consumers to make purchases or money transfers using simple text messaging via mobile phones, the company said.
The move by PayPal, a unit of online auctioneer eBay Inc. (Research), marks a big step in bridging the worlds of e-commerce and the physical world of brick and mortar stores by giving consumers a pay as you go option via phones, analysts said.

The service, known as PayPal Mobile, will be launched in the next couple of weeks in the United States, Canada and Britain. Other markets worldwide will follow for the world's biggest online payments service.

Read the rest of the article here...

PayPal Mobile T&Cs

are to be found here.

Mobile Tracker chimes in

PayPal Mobile soft launches

Mar 22 2006 - 12:06 PM ET | SMS

paypal_logo.gifPayPal has quietly launched a new mobile enabled version of its fund trading service (we hinted it was coming last month). Customers must first activate the mobile component of PayPal by heading online. After that you'll be able to send money and check your account status by texting 729725 (PAYPAL).

Security is obviously an issue, but every transaction with PayPal Mobile requires a PIN that you set up when activating the mobile features. PayPal will also come back and ask for confirmation via an automated call for each transaction. During the sign up process PayPal will call the phone number you set up to make sure it's you. It's automated and you need to input your PIN and if it matches what you put online your account will be activated.

There has been no official announcement yet and it appears things are still changing and slightly buggy (we had to hunt around a bit to find the right place to sign up). Currently the service is only for customers in the US, Canada or UK.

[via PSFK]

PSFK reports on PayPal

Paypal have launched a new service that allows people to send money to other people via their phone. You can send money one of two ways: (a) by Texting to 729725 (PAYPAL) with the amount and recipient’s phone number (Example: send 5 to 4150001234) or (b) calling 1-800-4PAYPAL (1-800-472-9725) and follow the instructions.

Paypal

Posted by Guy Brighton on March 21, 2006 at 06:41 PM

Comments at Mobile Crunch on Obopay

  1. I’ve been beta testing a mobile money solution for a few weeks now from a startup called Obopay, and from what I’ve seen it’s a much smarter solution than what TextPayMe offers, or even what Paypal is offering here.

    It’s really all about creating a robust, simple to use solution, and using text messages for mobile payments is not it. The Obopay service I’ve been using has its own little java app that has simple menu commands like “Pay”, “Request Pay” and “Check Balance” “See History” which creates a nice streamlined interface from which to send money around. The difference is like using a Windows or a Macintosh vs. DOS or a Command Line Interface. Having an application makes all of the difference in easy of use and utility.

    Combined with a linked debit card I can spend the money in my Obopay account anywhere that MasterCard is accepted, or take money from any ATM instally, as soon as someone sends me money. Also, the Obopay mobile application is perfect for someone like me who often sends medium sized increments of money around to people like my friends and family, but doesn’t require me to use an ATM or hassle with carrying around cash. It’s a lot like the Paypal web service, except you can access it anywhere you are and it doesn’t have any of the clutter, it’s just a simple pay and be paid service for my cell phone.

    I’ve already used this service to loan money to my mother-in-law (who is also a beta tester) as well as let my boyfriend pay the check at restaurants while I send him the exact amount for my half of the bill. I can really see this sort of thing revolutionizing the way I handle money, especially if enough people get onboard.

    I think that mobile payment services like Obopay’s have a lot of potential to replace a good chunk transactions involving cash. At the very least it’s going to put companies like Western Union out of business (who the heck wants to send money for a ridiculous fee from fixed locations when they can do it from their cell phones for practically nothing?), but I also think it’s going to replace the vast majority of cash transactions since the cell phone is such a ubiquitous platform; literally everyone and their grandmother has a cell phone which is all you need to send/receive money instantly.

    Looking ahead, I’m glad I’ll have my Obo phone with me when I go to Europe in a month since I won’t need to freak out about getting emergency cash if I need it, I can just get my parents to send me money and I’ll have it in my account seconds later.

    Comment by Deirdre Hancock — March 23, 2006 @ 12:43 am

Mobile Crunch has the PayPal Mobile scoop

PayPal Goes Mobile!

Posted by Oliver | Discussion: 14 comments

Hot on the heels of yesterday’s post, comes this amazing news from PayPal that PayPal is launching a mobile product!

According the the Internet Payment Giant’s website, it is now possible to send and recieve money via mobile phones as well as make purchases directly from a mobile phone. According to their published materials:


Send money to friends and family

Send money securely, anytime, from wherever you are. You don’t need cash or a check – just your phone.

After you activate your phone, you can send money one of two ways:

* Text to 729725 (PAYPAL) with the amount and recipient’s phone number.

Example: send 5 to 4150001234
Or
* Call 1-800-4PAYPAL (1-800-472-9725) and follow the instructions.

Since a picture is worth more than a thousand words, here’s a screen cap from their website. I’ll be revisiting this later today with more details.

ScreenHunter_15.jpg

Wednesday, March 22, 2006

The latest on PayPal's plans - from Silicon.com

Where next for PayPal?


By Dan Ilett

Published: Tuesday 21 March 2006

Online payments company PayPal is looking to extend its reach beyond its online shopping beginnings.

The company is growing fast - its set to add 600 jobs at its San Jose operations centre this year - and recently hit 100 million PayPal accounts worldwide.

In the UK alone, PayPal has 10 million user accounts. The company estimates 10 per cent of the UK population are now its customers and that one in three of the country's 15 million online shoppers uses the service.

Our ambition is to become the preferred online payment method. But people also want access to their funds and will want to go to an ATM and pull money out. So there is going to be more presence offline over time.


-- Geoff Iddison, European CEO, PayPal

PayPal was set up in the US in December 1998 and acquired by eBay in 2002.

Paypal.co.uk handled payments worth £350m in the fourth quarter of 2004 but that was at a time when it only had around 80 million accounts around the world.

But while the company's online success largely relies on the support it received from parent company eBay, PayPal is looking to extend beyond this.

PayPal has recently partnered with Betfair, the online bookie for payments. It also works closely with Dell, iTunes and, being part of the same business family, eBay and Skype.

And it also wants to change from being exclusively an online service to something you could use on the move - or on the high street.

PayPal's European CEO, Geoff Iddison, told silicon.com: "Our ambition is to become the preferred online payment method. But people also want access to their funds and will want to go to an ATM and pull money out. So there is going to be more presence offline over time.

"I see PayPal partnering in that area and I think you'll see some of our ambitions in that area coming out this year in the UK, whether it's mobile payment or offline transacting. Our biggest push at the moment is in the merchant space - getting it accepted by merchants other than eBay."

In the US, PayPal has already launched its own credit card, and Iddison hinted to silicon.com that something similar could be heading for the UK.

The card is not linked to PayPal's online accounts but is instead a separate product which piggybacks on the company's brand.

Iddison said: "The plan is to research the use of credit and debit cards in other countries.

He added: "The one from the US is MasterCard only. Any credit card we would issue would be branded MasterCard or Visa so there's no direct competition with these companies. We have a very close relationship with them, and we're one of their top merchants."

Analyst Gartner recently argued that banks and vendors should sell PayPal payments to their customers, instead of trying to compete with the online company. It said PayPal can beat credit card pricing and merchants should ditch 'outdated' payment methods.

But Gartner research director Avivah Litan told silicon.com: "I think PayPal represents one of the only viable and real alternatives retailers have to bank card payments. The problem is that the PayPal system relies on funding from bank checking or credit accounts.

"Once [PayPal] starts to represent a real threat to the banks in the offline world, banks and card companies can raise their rates."

Iddison believes PayPal will continue to lower its prices as its customer base grows: "We feel like we've potential to bring those prices down further. The scale of the 100 million customers has enabled us to reduce the costs. You are certainly going to see some of that in the near future. The micro-payments market is the one we're focusing on."

And he points to contactless payment as another market to keep an eye on.

He said: "There's so much going on in that. It's a fascinating area. This whole payments side is a big booming area. We're very conscious of the technical changes offline, so when does PayPal start becoming an online business and offline?"

UK market mobile content estimates - from Fierce MoCo

UK MoCo market to triple by 2010

According to a recent report conducted by PayPal and Datamonitor, the U.K. market for digital content will reach £1.14 billion by 2010, a three-fold growth from £380 million in 2005. The uptake in 3G mobile will drive the market growth as mobile music, movie clips and mobile TV services mature over the next five years. Last year, ringtones, realtones and screensavers made up two-thirds of mobile content sales, while mobile gaming accounted for much of the remaining third, however, full-track music will rake in £200 million in sales in 2010. Video downloads will account for 11 percent of MoCo sales within the next four years. PayPal's conclusion, of course, is that "the challenge will be in creating [a] payment mechanism that means businesses can monetize their content without being entirely beholden to the mobile networks."

For more information on the U.K.'s MoCo market:
- check out this article from mobileeurope.co.uk

SMS Auctions in the US - from Fierce MoCo

Enpocket founders launch SMS auctions

Three founding members of Enpocket have launched an SMS-based auction service, called Limbo 41414, that sees the lowest unique bidder winning the (usually) expensive item. Rob Lawson, Jonathon Linner and Juho-Pekka Virolainen, all former Enpocket founders, started Limbo late last year. The auction service carried out 55 auctions in beta that included a video iPod that went for $4.30 and a $3,000 42" plasma TV that the company auctioned off for $8.85. Some of the SMS bids for the auctions will require an additional fee beyond those of the bidder's service provider, but excluding those service provider fees, some of the company's auctions will be free. Limbo's backers include Azure Capital Partners and Draper Fisher Jurvetson, which backed Hotmail and Skype.

For more on the launch of Limbo 41414:
- take a look at this press release

RCR News on mobile phone usage amongst teens

Connected and craving: Teens hungry for latest cell-phone technology

Mar 20, 2006

By Bradley Johnson

A majority—57 percent—of teens age 13-17 now have a cell phone, but that’s far below the 80 percent of adults 18-plus who own a phone. Still, for a glimpse of the future, look no further than Generation Wireless.

Cell-phone users age 13-17 are connected to their phones by ear, eye and touch like no other age group. They are far more likely than other demographic groups to use a broad range of data services, and they will be first in line to try emerging offerings like cell-phone TV.

“They’re crazy for mobile,” said Mark Donovan, VP-senior analyst with M:Metrics, a research firm that tracks wireless content and applications. “They see [a phone] as this little digital communicator that they can take with them wherever they go.”

Their young-adult peers—age 18-24—are more likely than younger teens to snap cell-phone pictures and buy ringtones, according to M:Metrics data. But for most wireless content and features, young users are the biggest enthusiasts.

Generation Wireless has been a digital demo from birth, growing up after the dawn of cellular (the first U.S. service went live in 1983) and with the Internet (the first major Web browser debuted in 1993).

Getting a cell phone is a rite of passage for teens. Just 12 percent of kids age 8-12 have a wireless phone, but that jumps to nearly half—49 percent—for ages 13-15, according to a Harris Interactive youth survey last year. By age 18-21, cell-phone penetration (81 percent) is in line with the average for all adults (80 percent).

The top reason teens cite for getting a cell phone is safety, according to Telephia, a market research firm. That’s not surprising: Parents decide when the kids go wireless. “Parents love kids to have mobile phones,” said Glen LeBlanc, research director for wireless services at NPD Group. “It’s an electronic leash.”

Parents pick their children’s wireless service in about two-thirds (68 percent) of cases, Telephia said. Family plans are the standard; 62 percent of teens age 13-17 are on a family plan for wireless, according to NPD’s Mobile Consumer Track. NPD said another 15 percent of teens use a prepaid phone—such as TracFone, Virgin, Boost or T-Mobile To Go—that effectively caps their use.

Parents set limits

Most of the time, mom and dad foot the bill for wireless. That gives parents more reason to set limits on data features, such as text messaging, which carry tolls. “I have to believe that in households across the nation, there are ongoing negotiations about what’s appropriate to do with your cell phone,” said M:Metrics’ Donovan.

But there’s no denying that the biggest users of premium wireless features—messaging, game downloads, photo services, sports information, entertainment news—are young consumers having fun at someone else’s expense. Among kids age 13-17—the heaviest overall users of such services—just 18 percent pay for their cell service, said Mr. LeBlanc. Among the second heaviest users—18-24—38 percent pay the bills.

Teens age 13-17 are three times as likely as the average cell-phone owner to use their phones to access shopping guides and content from men’s and women’s magazines, according to M:Metrics. They use phone features to get restaurant and movie info at more than twice the national average.

Higher bills could be ahead as young cell-phone users show the most interest in emerging services. For those age 13-17, about 17 percent say they are somewhat or very likely to subscribe to a live TV service, according to M:Metrics; 13.4 percent of cell users age 18-24 expect to do so. Interest falls sharply for older age groups.

Will young consumers pull back from wireless when they have to pay? Not likely. Cell phones are central to a generation that stays connected at all times to friends, family and the world. “It’s going to be amazing to watch these people grow up,” said Mr. Donovan. “It’s going to be a mix of ruling the world and playing videogames.” Not necessarily in that order.

Bradley Johnson is a reporter with AdAge, a sister publication of RCR Wireless News. Both publications are owned by Crain Communications Inc.