ClairMail has announced a strategic partnership with TELUS, a Canadian national telecommunications company, to enable retail banks, credit unions, brokerages, and credit card companies across Canada to offer mobile banking and payments services.
Offered exclusively in Canada by TELUS, the solution will be branded “2–Way Mobile Customer Interaction powered by ClairMail.” It easily integrates with a financial institution’s back-end systems, enabling customers to directly access their accounts and providing financial institutions with direct access to their customers. ClairMail also offers a host of new features to power retail banking services, including actionable alerts (2-way alerts for questionable account activity, transaction approvals and other issues requiring active customer involvement), on-demand access to account information, and no-hold customer service.
“ClairMail’s technology and applications are the only comprehensive solution for delivering banking and payments capabilities to mobile devices, regardless of carrier or model, with no new software required on the mobile phone,” said Joseph Salesky, CEO of ClairMail. “This enables TELUS to provide Canadian financial institutions with a solution for delivering mobile banking services to their customers in the most convenient, efficient way possible.”
“The addition of ClairMail’s messaging-powered mobile banking and payments system to our dynamic offering of application services, managed infrastructure solutions, and IP-based Next-Generation network further strengthens our leading position in the Canadian market,” said Luc Vilandré, vice-president, TELUS National Application Solutions. “When deciding among providers of mobile banking and payment solutions, we chose ClairMail because their approach is unique in its ability to enable competitive differentiation, create efficiencies, and enhanced client satisfaction for our enterprise customers.”
ClairMail is the only solution for two-way mobile customer interaction that does not require downloading additional software onto mobile phones. Leveraging the existing messaging capabilities already on mobile devices, including short message service (SMS), wireless email and the mobile browser, ClairMail allows secure banking transactions regardless of carrier, manufacturer, operating system or wireless transmission standard.
Utilizing the security of multi-factor authentication – the principle of requiring something only the user has (mobile phone) and something only the user knows (PIN number) – made even more secure by performing transaction-level authorizations out-of-band, ClairMail provides strong security and convenience without risking customer privacy. In fact, the ClairMail solution exceeds U.S. Federal Financial Institutions Examination Council (FFIEC) requirements for multi-factor authentication.